FAQ

Instrument Login, Scheduling, and Network Accounts

Q: I have been trained on an instrument but I can't log in. Who should I contact?
A: Claire Reardon.

Q: I forgot my RC account username or password. What should I do?
A: Use RC's password reset tool or contact Research Computing.

Q: I'm having trouble with the SPINAL scheduling system or the Sequencing Facility sample submission system. Who should I contact?
A: Research Computing or Claire Reardon

Card Access to Laboratories

 Q: When I swipe my Harvard ID in the card reader, the green LED flashes, but the door handle is still locked. What should I do?
 A: After swiping your card, try the handle once, let go, and then try a second time. If this does not work, then contact Jesselynn Opie in NWL room 102.

Q: When I swipe my Harvard ID card in the card reader, the green LED does not flash. Why not?
A: One of a few things may be causing the trouble: Your card’s magnetic strip is damaged or worn, your card has not been activated, or your Harvard ID number has changed. Please contact Claire Reardon. or 617-384-7913.

Training

Q: I already have access to an instrument, but want to be trained on another instrument. Who should I contact?
A: Please find the contact information for each instrument in our Technologies section.

Computational Biology/Reaserch Computing/Informatics

Q: Where can I find more information about these resources?
A: The FAS Research Computing and Informatics websites.

Q: Where can I find more information about Scriptome?
A: The Scriptome pages.