#  FAQ 

 



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Our FAQs are updated regularly. Select a main topic below to start.

If you do not find your question or still have questions, you can always reach out to [Core Staff](mailto:illumina_submission-list@lists.fas.harvard.edu).

- [Resources](/resources?admin_panel=1)
- [Card Access - NWL Building & Core](/card-access-nwl-building-core)
- [Instrument Login, Scheduling, and Network Accounts](/instrument-login-scheduling-and-network-accounts)
- [Library Preparation Services](/library-preparation-services)
- [Long-Read Library Prep & Sequencing Services](/long-read-library-prep-sequencing-services)
- [Next-Generation Sequencing](/next-generation-sequencing-0)
- [Training](/training)



 

 [Meet Our Team! chevron\_right](/people) 

 

 

 

 

##  Northwest Hours 

Open 7 AM- 7 PM | Monday-Friday



 

##  Northwest & Core Access 

Harvard ID required for after hours access. Need Access?

Email the [Bauer Core Team](mailto:illumina_submission-list@lists.fas.harvard.edu).



 

##  Drop-off & Pick-up 

Sample drop-off/pick-up NWL B2 level outside the core.

 ![img_6511_01](/sites/g/files/omnuum7141/files/2025-02/img_6511_01.jpg)